Consulting Services for the Execution of a Customer Satisfaction Survey Tender, Jamaica - 26627767

Procurement Summary

Country : Jamaica

Summary : Consulting Services for the Execution of a Customer Satisfaction Survey

Deadline : 28 Sep 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 26627767

Document Ref. No. : 2571

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : FINANCIAL SERVICES COMMISSION
39-43 Barbados Avenue, Kingston 5
Contact Person : Nordian Brown
Contact No : 906-3010
Email : brownn@fscjamaica.org
Jamaica
URL :http://www.fscjamaica.org

Tender Details

Tenders are invited for Consulting Services for the Execution of a Customer Satisfaction Survey

Category: Services

Tender More Details : Consultancy Services for the Execution of a Customer Satisfaction Survey


Institution: The Financial Services Commission
Country: Jamaica
Project: Strengthening the Institutional Capacity of the Financial Services Commission
Sector: Financial
Abstract: The Financial Services Commission (FSC), an integrated financial service regulator, was established in 2001. The FSC is responsible for supervising and regulating the securities, insurance, and the private pensions industries in keeping with the Financial Services Commission Act and other relevant legislation. In keeping with the aforementioned legislation, the FSC oversees the registration, solvency and conduct of over 600 firms and approximately 5000 individuals doing business in the securities, insurance and private pensions industries.
Based on consultation with our external stakeholders and a commitment to proactively improve our services, there is a need to:
• formally document feedback from our stakeholders about our current systems in place;
• understand the prevailing perception of the services we provide;
• determine any gaps in service delivery and how those can be addressed; and
• Reassess the needs of our stakeholders within the context of the evolving Jamaican financial services sector.
Loan/Credit/Grant No.: ATN/OC-15771-JA
Contract/Bid No. : FSC/IDB/OCIR/SR 022-2018
Deadline: September 28, 2018

The FSC has received financing from the Inter-American Development Bank (IDB), and it intends to apply part of the proceeds to payments under the project Strengthening the Institutional Capacity of the Financial Services Commission, for the execution of a customer satisfaction survey.
The FSC now invites sealed bids from eligible bidders for the procurement of consultancy services to develop and implement a customer satisfaction survey to ascertain customer satisfaction levels and current market needs.
Bidding will be conducted through the national competitive bidding procedures as specified in the Inter-American Development Bank's Policies for the Selection and Contracting of Consultants financed by the Inter-American Development Bank GN2350-9, and is open to all eligible bidders as defined in the policies.
Interested eligible bidders may obtain further information and inspect the bidding documents from the FSC at the address stated at the end of the document; during office hours 8:30 a.m. to 4:30 p.m. Bidding documents are available and may be purchased at the address below by interested bidders upon payment of a non-refundable fee of $2000.00 Jamaican Dollars. The method of payment will be cash or managers cheque.
All bids must be delivered to the addre

Documents

 Tender Notice