TERRE DES HOMMES has floated a tender for Consultancy: M & E Toolkit Quality of Services Protection Childhood Migration. The project location is Switzerland and the tender is closing on 06 Jul 2018. The tender notice number is , while the TOT Ref Number is 24350414. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Expired Tender

Procurement Summary

Country : Switzerland

Summary : Consultancy: M & E Toolkit Quality of Services Protection Childhood Migration

Deadline : 06 Jul 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 24350414

Document Ref. No. :

Competition : ICB

Financier : Other Funding Agencies

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : TERRE DES HOMMES
31 chemin Frank Thomas CH-1223 Cologny/Geneva Tel +41 22 736 33 72 Fax +41 22 736 15 10 Attn: Regional Coordinator of the Africa Migration Program / M & E advisor
Switzerland
Email :sophie.mareschal@tdh.ch / kristien.vanbuyten@tdh.ch
URL :https://www.terredeshommes.org/

Tender Details

Tenders are invited for Consultancy: M & E Toolkit Quality of Services Protection Childhood Migration.

1. Presentation of Terre des hommes

Founded in 1960, Terre des hommes is a Swiss organization that builds a better future for poor children and their communities through innovative approaches and concrete and sustainable solutions. Active in over 35 countries, Tdh develops and implements field projects that improve the daily lives of more than two million children and their families, particularly in the areas of health and protection.

Terre des hommes is currently implementing activities in seven programs, three of which fall directly under the protection of children: Children and Youth Affected by Migration, Access to Justice, Combating Child Labor. Within the Technical Resources Department, the Sector Protection sector supports and manages projects within these programs, with a particular focus on strengthening child protection systems, an approach that underpins these different programs. The Quality and Accountability Sector provides technical support for strategic planning processes, development of monitoring and evaluation frameworks at the global level.

2. Background and rationale

The Migration Theory of Change aims to ensure that children and young people affected by migration (hereinafter EJCM) are treated with dignity, realize their right to protection throughout their migratory journey, and seize opportunities of development. To this end, three interrelated paths of change have been identified:

1. Formal and informal actors ensure that EJCMs access their rights throughout their migratory journey;

2. EJCMs have effective access to appropriate and quality services for their protection and development;

3. Social, legal and political frameworks positively address the rights and needs of EJCMs at local, national, regional and global levels.

Particularly for the first two paths, it is clear that improving protection services, mechanisms and practices is an important goal for the Migration program. In addition, most projects implemented under the Migration program include actions related to this objective. Particularly in Africa, much attention is being paid to strengthening community mechanisms and practices to ensure a protective environment for children and young people.

As part of its new programmatic approach, implemented as of the 2016-2020 Strategic Plan, Tdh developed a set of outcome indicators at the program level in 2017, with the following objectives: to promote the alignment of projects programmatic strategies; enable monitoring of the achievement of the desired results within the framework of the theory of change; collect and synthesize evidence of changes that Tdh has contributed to at the program and organizational levels; and promote collective learning and the coherence of professional practices in Tdh. Thus, the Migration Program has developed a set of 11 indicators corresponding to the three main paths of change indicated above.

A programmatic indicator is dedicated to measuring the improvement of the quality of protection services, and community mechanisms and practices, following our interventions under the Migration program. It is broken down into three sub-indicators:

Indicator 1.2.a: Number of institutional services contributing to the protection of children and young people affected by migration whose quality has been improved in areas of origin, transit and destination, where Tdh operates.

Indicator 1.2.b: Number of community level groups whose practices have been improved to better meet the protection needs of children and young people affected by migration.

Indicator 1.2.c: Number of resource persons at the community level whose practices have been improved to better meet the protection needs of children and young people affected by migration.

A more complete description of the meaning of these indicators is summarized in the data sheet below:

This desire to measure the results, to understand the impact of our capacity-building actions and technical support targeting the institutional and community systems of child protection, is moreover shared more widely within the sector. transverse protection of Terre des hommes.

It should be noted that in the context of the recent development (2018) of a tool for measuring and evaluating the quality of the case management process, Terre des hommes has conducted with the support of an inter-agency group. (CM Alliance Taskforce), an analytical framework and methodology have been developed that could be relevant to also use to measure the quality of child protection services and practices as a whole. Indeed, this analysis takes into account the following elements that could be relevant:

· Mandate and accountability

· Competent actors

· Sufficient resources

· Collaboration and coordination

· Safeguarding and "do no harm"

· Informed consent and confidentiality

· "Significant" participation

· Promoting the best interests of the child

· Non-discrimination / inclusion

· Holistic protection and care

· Culturally appropriate intervention and "strength based"

· Quality of the Monitoring

· Complaints Management

Various data collection tools were also created (Questions for focus groups, observation sheet, self-evaluation questionnaire, etc.).

The methodology assesses for each category a level of "compliance":

· Cause of concern

· Requiring improvement

· Meet the minimum level

· Advanced practice

The latest version of the tool can be found attached (pending validation from the Alliance): https://app.box.com/s/a4le2wmza406pbjj0t37wsxmtjliq837

Given the complexity of these indicators and their experimental nature for Tdh, the organization wants to develop a method and tools of "model" collection to measure the quality of services, mechanisms and practices of child protection at two. levels:

· Overall (quality of services for children and young people in vulnerable situations)

· In a specialized (additional) way, including specific criteria concerning the quality of services, mechanisms and practices for children and young migrants.

3. Objective of the consultancy and approach

Goal :

Develop a methodology and tools to measure / capture changes in the quality of institutional services, community protection mechanisms and practices in general, with the consideration of a specialized sub-dimension including criteria specific to protective accompaniment of children and youth affected by migration at the level of (a) institutional services and (b) formal and non-formal community actors.

Approach:

The method and tools should include the dimension of child and youth participation in assessing the quality of services, mechanisms and practices, such as the case management quality measurement tool mentioned above, triangulating sources, combining methodological approaches (ranking and self-evaluation, observation, participatory techniques adapted to children and young people).

The tools should be practical and accessible for Terre des hommes teams as well as for partners, encourage dialogue between project stakeholders and the participation of children and young people. The tool should serve the action by magnifying its positive effects and not represent a tool of sanction and control. The method and tools should be designed and presented in such a way as to facilitate the understanding and ownership of the teams as well as the project stakeholders.

4. Method

Phase 1: preparatory phase

1) Briefing with the Tdh team (technical monitoring committee, made up of a representative of the programs, of the Quality and Accountability Unit, of the transversal protection unit)

2) Desk review and benchmarking. Review of the following documents (non-exhaustive list - Tdh will make available a large number of documents at the beginning of the consultancy):

at. Tools of the evaluation of the quality of the services by StC also used by Tdh Burkina Faso

b. Revision of the method and tools "case management quality assessment framework"

c. Programmatic Outcome Indicators Framework for Migration, A2J and TCL Programs, and Indicator Fact Sheets (including Indicator 1.2 of the Migration Program)

d. ToC Migration and other documents essential to understanding the programmatic strategy "migration" (eg Article on protective accompaniment)

e. Tools developed for the measurement of other programmatic indicators in Tdh or outside Tdh that could guide - as "good practices" or examples to be inspired - especially in terms of the format and vocabulary used (example: draft method and Questionnaire indicator PSS, tool MHPSS evaluation, M & E CAP + framework)

f. Manuals and toolbox on GCP in Tdh

3) First skype interview with the Burkina Faso Tdh team on the StC tool and the context to take into account

4) Interview with other key staff at Tdh (to be determined with the technical committee), staff of the migration program and staff implementing protection projects, working in other regions

Phase 2: Development Phase

5) Work session with the multidisciplinary technical monitoring committee to validate the diagnostic report, the methodology and the schedule of the consultancy

6) Interviews with internal and external resource persons (Tdh staff, Tdh migration experts, MHPSS expert, SCI, ...)

7) Working session: exchange with the technical monitoring committee on a first development of criteria (General Protection - Migration)

Phase 3: Writing, control and revision

8) Development of the draft of the method (to be presented as a guidance for field teams) and of the tool (a + b) and

9) Integration of initial feedback from the technical monitorin

Documents

 Tender Notice