Procurement Summary
Country : USA
Summary : Call Center Cgb
Deadline : 26 Apr 2019
Other Information
Notice Type : Tender
TOT Ref.No.: 32462594
Document Ref. No. : 273FCC19Q0010
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : FEDERAL COMMUNICATIONS COMMISSION
Contracting Office Address: 445 12Th Street
Sw
Washington
District Of Columbia 20554
United States
Primary Point of Contact: Beverly R. Howell,
Contracting Officer
Secondary Point of Contact: Federal Communications Commission
USA
Email :beverly.howell@fcc.gov
Tender Details
The objectives of this contract are to:
. Provide the american public with excellent customer service through call taking and ticket processing related to consumer inquiries and informal complaints submitted to the fcc.
. provide services and personnel, and to the extent an alternative location is mutually agreed upon, the necessary facilities, supplies, and equipment, to meet the evolving needs of the agency's mission to serve consumers.
. deploy the latest best practices for call center and customer support case management.
. develop and execute plans for monitoring, assessing, and verifying case management and quality of service.
. meet established performance goals, including those for call response time, abandon rate, and ticket processing.
. be flexible and responsive in meeting the fcc customer and consumer support service needs.
Added: apr 22, 2019 7:17 am
the purrpose of this amendment is to change the due date for the intent, so that we may add the questions and answers.
Please consult the list of document viewers if you cannot open a file.
273fcc19q0010
type: other (draft rfps/rfis, responses to questions, etc..)
label: 273fcc19q0010
posted date: april 2, 2019
vgb_ccsss_rfi_3.pdf (210.90 kb)
description: rfi
pre_solicitation_sow_cicd_3-15-2019draft.docx (33.10 kb)
description: statement of work
update
type: other (draft rfps/rfis, responses to questions, etc..)
label: update
posted date: april 9, 2019
vgb_ccsss_rfi_date_update.pdf (210.90 kb)
description: this is an update! 4/15/19 questions are due.
455 12th street, sw
washington, district of columbia jz
united states
primary point of contact.:
beverly r. Howell,
contracting officer
beverly.howell@fcc.gov
phone: 2024181021secondary point of contact:
federal communications commission
all files
273fcc19q0010
apr 02, 2019
vgb_ccsss_rfi_3.pdfpre_solicitation_sow...downlo...
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Tender Notice