FEDERAL COMMUNICATIONS COMMISSION has floated a tender for Call Center Cgb. The project location is USA and the tender is closing on 26 Apr 2019. The tender notice number is 273FCC19Q0010, while the TOT Ref Number is 32462594. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Expired Tender

Procurement Summary

Country : USA

Summary : Call Center Cgb

Deadline : 26 Apr 2019

Other Information

Notice Type : Tender

TOT Ref.No.: 32462594

Document Ref. No. : 273FCC19Q0010

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : FEDERAL COMMUNICATIONS COMMISSION
Contracting Office Address: 445 12Th Street
Sw
Washington
District Of Columbia 20554
United States

Primary Point of Contact: Beverly R. Howell,

Contracting Officer

Secondary Point of Contact: Federal Communications Commission
USA
Email :beverly.howell@fcc.gov

Tender Details

The objectives of this contract are to:



. Provide the american public with excellent customer service through call taking and ticket processing related to consumer inquiries and informal complaints submitted to the fcc.



. provide services and personnel, and to the extent an alternative location is mutually agreed upon, the necessary facilities, supplies, and equipment, to meet the evolving needs of the agency's mission to serve consumers.



. deploy the latest best practices for call center and customer support case management.



. develop and execute plans for monitoring, assessing, and verifying case management and quality of service.



. meet established performance goals, including those for call response time, abandon rate, and ticket processing.



. be flexible and responsive in meeting the fcc customer and consumer support service needs.

Added: apr 22, 2019 7:17 am

the purrpose of this amendment is to change the due date for the intent, so that we may add the questions and answers.

Please consult the list of document viewers if you cannot open a file.

273fcc19q0010

type: other (draft rfps/rfis, responses to questions, etc..)

label: 273fcc19q0010

posted date: april 2, 2019

vgb_ccsss_rfi_3.pdf (210.90 kb)

description: rfi

pre_solicitation_sow_cicd_3-15-2019draft.docx (33.10 kb)

description: statement of work

update

type: other (draft rfps/rfis, responses to questions, etc..)

label: update

posted date: april 9, 2019

vgb_ccsss_rfi_date_update.pdf (210.90 kb)

description: this is an update! 4/15/19 questions are due.



455 12th street, sw

washington, district of columbia jz

united states



primary point of contact.:

beverly r. Howell,

contracting officer

beverly.howell@fcc.gov

phone: 2024181021secondary point of contact:

federal communications commission

all files

273fcc19q0010

apr 02, 2019

vgb_ccsss_rfi_3.pdfpre_solicitation_sow...downlo...

Documents

 Tender Notice