ARP Service Integration & Management Tender, United Kingdom - 37173739

Procurement Summary

Country : United Kingdom

Summary : ARP Service Integration & Management

Deadline : 01 Nov 2019

Other Information

Notice Type : Tender

TOT Ref.No.: 37173739

Document Ref. No. : project_747

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : DEPARTMENT OF HEALTH AND SOCIAL CARE
Ministerial Correspondence and Public Enquiries Unit, Department of Health and Social Care, 39 Victoria Street, London, SW1H 0EU, United Kingdom
Telephone : 0207 210 4850
Fax : 0115 902 3202
United Kingdom
URL :https://www.gov.uk

Tender Details

ARP Service Integration & Management

Opportunity Details :Project DescriptionThis is an early engagement opportunity that will enable organisations to agree an NDA and then receive and comment on documents that will inform the Contracting Authorities subsequent opportunity for service provision:

The Ambulance Radio Programme (ARP), who contract on behalf of the Department for Health and Social Care has a requirement for a Service Integration and Management (SIAM) Service to support the above and that can scale to support future Authority initiatives and product offerings.

The Authority is looking to partner with a provider who can demonstrate capabilities in "Product Management" not simply providing "Help Desk" and "Service Management" functions who can demonstrate an ability to integrate elements of discrete project deliverables as "Service Offerings" to Trusts.

24x7 Service Desk:
• Act as a single point of contact for Trusts/End Users, ARP and ARP Suppliers
• Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers
o Log and receive updates about incidents o Make and obtain
updates about Service Requests o Make and record a Request
for Change (RfC)
o Be contactable via
? Email
? Web Portal
? Telephone
? B2B interface
o Allow Trusts/End Users, ARP and ARP Suppliers to speak to a
Service Desk agent within 15 seconds of making a call
• Collate system generated alerts from ARP suppliers
• Monitor and Record changes to assets and configuration items
• Provide a "Live" service bridge system that
o Takes data feeds from ARP Supplier
o Presents a "dashboard" view of live system status feeds
• Provide Service Desk performance metrics End-to-End Service Management:
• An over-arching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority.



Last Date of Submission : 01/11/2019 12:00

Documents

 Tender Notice