ASTON UNIVERSITY has floated a tender for 564 — Customer Relationship Management System. The project location is United Kingdom and the tender is closing on 11 Dec 2021. The tender notice number is 600240-2020, while the TOT Ref Number is 48408688. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Expired Tender

Procurement Summary

Country : United Kingdom

Summary : 564 — Customer Relationship Management System

Deadline : 11 Dec 2021

Other Information

Notice Type : Tender

TOT Ref.No.: 48408688

Document Ref. No. : 600240-2020

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : ASTON UNIVERSITY
Address : Aston Triangle
Town : Birmingham
NUTS-Code : UKG31 - Birmingham
Postal Code : B4 7ET
Contact Point : Mrs Shirley O'Reilly
Phone : +44 1212044395
United Kingdom
Email :s.a.oreilly@aston.ac.uk
URL :http://www.aston.ac.uk

Tender Details

Document Type : Prior information notice without call for competition

Title : 564 — Customer Relationship Management System

Reference Number : DN513738

Contract Type : Services

Description : The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University-s Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform.

The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer- for a Customer Relationship Management System. This includes workflows which are tailored to the University-s requirements and ‘future proofed- (implementation may develop beyond the initial scope).

The University's intentions and objectives are to to appoint a single delivery partner that will:

(i) deliver a CRM solution that meets Aston's needs and requirements; and

(ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion).



72260000 - Software-related...

Documents

 Tender Notice