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How to Troubleshoot Common GeM Portal Registration Issues? Other Services

27 Sep 2023| Posted by James | In Other Services

The GeM Government e-Marketplace has transformed the way government procurement works in India. It streamlines the procurement process, making it more efficient and transparent. For buyers and sellers, GeM Portal Registration is the first crucial step toward participating in this digital marketplace. However, like any online platform, users can encounter registration issues. This article will guide you on troubleshooting common GeM Portal registration issues.

Incomplete Information:

  • Issue: Many users need help with registration due to incomplete or incorrect information.
  • Solution: Double-check all the information you provide during registration. Ensure that your details, such as PAN, Aadhar, and bank account information, are accurate. If you are a business entity, ensure you have the necessary documents ready for verification.

Email Verification Problems:

  • Issue: Some users struggle with email verification, essential for completing the registration process.
  • Solution: Check your email spam folder for the verification link. If you still can't find it, request a new verification link from the GeM Portal.

Document Verification Delays:

  • Issue: Verification of documents can take time, causing frustration for some users.
  • Solution: Be patient. GeM Portal verifies documents manually, and this process can take some time. However, you can contact the GeM support service if the delay seems unusually long.

Error Messages:

  • Issue: Error messages during GeM portal registration can be confusing and prevent progress.
  • Solution: Carefully read the error message to understand the issue. If you need clarification, contact TendersOnTime- the GeM Registration Service Provider, for guidance.

Browser Compatibility:

  • Issue: Some users experience technical issues related to their web browser.
  • Solution: Ensure that you are using a supported web browser. GeM Portal is optimized for certain browsers, so try switching to one of those if you encounter problems.

Password Resets:

  • Issue: Forgotten passwords can be a common problem.
  • Solution: Use the "Forgot Password" feature on the GeM Portal to reset your password. Make sure to follow the password guidelines for a successful reset.

Digital Signature Issues:

  • Issue: Sellers often require digital signatures for transactions, and issues with digital signatures can hinder registration.
  • Solution: Ensure your digital signature certificate is valid and configured correctly on your system. If you are unsure, consult TendersOnTime for assistance.


GeM Portal Registration is a pivotal step for those seeking government procurement. While registration issues can be frustrating, most can be resolved with patience and the right approach. Contact experts like TendersOnTime- GeM Registration Service Provider, if you struggle with registration. TendersOnTime offers its services in Mumbai, Kolkata, Ahmedabad, Delhi, Chennai, Hyderabad, Bangalore, and Pune. With the proper support and troubleshooting, you can access the benefits of the GeM Portal efficiently and participate effectively in government procurement processes.


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