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How to Evaluate Vendor Performance on GeM government e-marketplace? Other Services

29 Sep 2023| Posted by James | In Other Services


The GeM Government e-Marketplace has revolutionized the procurement process for government organizations across India. With a vast pool of registered vendors offering a wide range of products and services, GeM has become the go-to platform for government procurement. However, with this extensive vendor base, assessing and evaluating vendor performance becomes crucial. In this article, we will guide you on evaluating vendor performance on GeM, ensuring you make informed decisions for your procurement needs.


  • Utilize the Rating and Review System:

One of the primary tools at your disposal on GeM is the rating and review system. After each successful or unsuccessful transaction, both buyers and sellers have the opportunity to rate and review each other. As a GeM user, make sure to take advantage of this feature. To understand their performance history, look for vendors with high ratings and positive reviews. This can be a reliable indicator of a vendor's credibility and reliability.


  • Analyze Vendor Transaction History:

Delve into the vendor's transaction history on GeM Government e-Marketplace. Look for patterns such as the number of successful transactions, on-time deliveries, and adherence to specifications. A vendor with a consistent track record of fulfilling orders satisfactorily will likely be a reliable choice for your procurement needs.


  • Check Compliance and Certifications:

Evaluate the vendor's compliance with GeM guidelines and certifications. GeM service provider like TendersOnTime can assist you in verifying a vendor's compliance and credentials. Ensure the vendor has the necessary certifications and meets the compliance standards required for your specific procurement category.


  • Assess Responsiveness:

Timely communication and responsiveness are essential in the procurement process. Evaluate how quickly the vendor responds to inquiries and whether they provide clear and concise information. A vendor who is prompt and transparent in communication is more likely to meet your expectations.


  • Evaluate Delivery Performance:

On-time delivery is crucial for any procurement process. Review the vendor's history of meeting delivery deadlines. Consistently delayed deliveries may disrupt your operations, so choose vendors with a strong performance record.


  • Consider Pricing and Quality:

While evaluating vendor performance, remember to assess the pricing and quality of products or services. Look for vendors who offer competitive prices without compromising on quality. A GeM service provider like TendersOnTime can assist you in comparing vendor offers effectively.



Evaluating vendor performance on the GeM Government e-Marketplace is critical in ensuring successful and efficient procurement. You can make informed decisions by utilizing the rating and review system, analyzing transaction history, checking compliance, assessing responsiveness, evaluating delivery performance, and considering pricing and quality. Remember that GeM service provider like TendersOnTime can be invaluable in assisting you throughout this evaluation process. TendersOnTime offers its services in  Kolkata, Ahmedabad, Delhi, Mumbai, Pune, Hyderabad, and Bangalore. Choose your vendors wisely to optimize your procurement experience on GeM.

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